Terms of service

Last updated 31 October 2026.

1. Who we are

RemixCloud is a managed cloud service operated by Vista Tech & Art GmbH ("we", "us"). See the imprint.

2. Customers and accounts

RemixCloud is for businesses, including freelancers and sole traders, acting in their trade or profession. We don't offer it to consumers, and our prices exclude VAT.

You keep your credentials private and are responsible for all activity under your account. One person or legal entity per account. Users you add inside your tenant are your responsibility.

3. The service

Each plan gives you a pool of compute, memory, storage and traffic out to the internet, as listed on the pricing page. You spend the pool on any service in the catalog that your plan includes. Starter does not include Kubernetes clusters. Services marked Preview may change, and we don't recommend them for data you can't rebuild.

We make reasonable efforts to keep the service available. We do not offer a service level agreement (SLA). If we offer one later, it will be in writing, with service credits.

4. Signing up

You pay for your plan from its first month. There is no free trial.

Until online signup opens, you join by email at hello@remixcloud.com. We reply within one business day and tell you when your plan can start. Then we set up your account with you, and you pay your first month by card through Stripe.

Once online signup opens, you can also sign up at app.remixcloud.com. You add a card through Stripe Checkout there, and your first month is charged at once.

5. Fees and payment

Fees are in euros and charged monthly in advance, by card through Stripe. VAT is added where the law requires it. Overage is off by default. If you turn it on, use above your plan is billed by the hour at the published rates, never above the monthly cap you set, and charged in arrears on your next invoice.

With overage off, we do not charge for traffic above your plan. If your traffic stays above your allowance for two months running, we email you and ask you to move up a plan.

If a payment fails, you have 7 days to fix it. After that we may suspend your tenant. After 30 days of suspension we may delete your tenant and its data.

6. Price changes

We email you at least 30 days before a new price applies to you. A material price change gives you the right to cancel at once.

7. Cancelling

You can cancel at any time. There is no minimum term. Until online signup opens, you cancel by emailing hello@remixcloud.com. Once it opens, you can also cancel in your account.

Your services keep running until the end of the period you paid for. After that, we keep your data for 30 more days so you can export it, then we delete it. We do not refund partial months.

8. Acceptable use

• No illegal content, spam, phishing, malware or child sexual abuse material.
• No cryptocurrency mining or other sustained abuse of shared compute.
• No attacks on or probing of our infrastructure or other customers.
• No reselling of raw compute in a way that gets around the limits of your plan.

We can suspend or close accounts that break these rules. Where the law requires it, we cooperate with law enforcement.

9. Your data

You own the data you put on the platform. We access it only to operate the service (for example to move storage or restore a backup) or when the law compels us. A data processing agreement is available on request, see the data processing agreement page. The privacy policy describes how we handle personal data.

10. If the service ends

If we decide to stop offering RemixCloud, we give you at least 90 days' notice by email, so you can move your services and data.

11. Warranty and liability

To the extent the law allows, we exclude implied warranties. Our liability for damages is limited to the amount you paid us in the 12 months before the event. This limit does not apply to intent, gross negligence, or injury to life, body or health.

12. Changes to these terms

We may change these terms with 30 days' notice by email. If you keep using the service after the notice period, you accept the change.

13. Governing law

German law applies. The courts of Berlin, Germany have exclusive jurisdiction.

14. Contact

Email hello@remixcloud.com.