LegalPrivacy
Privacy policy
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Last updated 31 October 2026.
Controller: Vista Tech & Art GmbH, see the imprint. Questions about your data: hello@remixcloud.com.
This website
remixcloud.com sets no cookies and uses no tracking and no analytics. Fonts, scripts and images are served from our own host, so your browser makes no requests to third parties while you read it. Our web servers log each request (IP address, time, page and browser) to keep the site secure. These logs are kept for 7 days.
What we collect for your account
- Account data: email, name, a hash of your password, and your chosen plan.
- Billing data: handled by Stripe (payment card, billing address, VAT ID). We never see or store your card number.
- Technical data: your tenant's name, IP addresses in logs for abuse prevention, and HTTP access logs at our ingress, kept for 7 days.
- Usage data: how much compute, memory, storage and traffic your tenant uses, stored for billing and, once online signup opens, for the usage view in your account.
Why we process it
- To provide the service you bought (Art. 6(1)(b) GDPR, contract).
- To bill you and meet tax and accounting duties (Art. 6(1)(c) GDPR, legal obligation).
- To detect abuse and keep the platform secure (Art. 6(1)(f) GDPR, legitimate interest).
Cookies
The website at remixcloud.com sets no cookies. Online accounts at app.remixcloud.com open with signups. From then, your account sets one strictly necessary session cookie, which keeps you signed in. Signing in to the dashboard uses strictly necessary session cookies. We use no tracking, no analytics and no third party cookies.
Where data is processed
The services you run, their storage and their backups are stored and processed in the EU. Billing data and account email are handled by the processors listed below, some of which are outside the EU, under the safeguards named for each.
Processors
| Processor | Purpose | Country | Safeguard |
|---|---|---|---|
| Hetzner Online GmbH | Hosting of the platform, your services and their backups | Germany. Data centers in Finland and Germany. | EU |
| Stripe Payments Europe, Limited | Payments, invoices and VAT | Ireland. Stripe, Inc. in the United States processes some payment data. | EU-U.S. Data Privacy Framework and Standard Contractual Clauses |
| BunnyWay d.o.o. | Authoritative DNS for remixcloud.com | Slovenia | EU |
| Plus Five Five, Inc. (Resend) | Account email: sign-up, receipts and notices about your plan | United States | EU-U.S. Data Privacy Framework and Standard Contractual Clauses |
| Google Cloud EMEA Limited (Google Workspace) | The mailbox for hello@remixcloud.com: the email you send us and our replies | Ireland. Google LLC in the United States processes some data. | EU-U.S. Data Privacy Framework and Standard Contractual Clauses |
We tell customers before we add or replace a processor. The data processing agreement lists the processors that handle the data in your services.
How long we keep it
- Account: until you delete it, or 30 days after your last tenant is deleted.
- Your services and their data: until the end of the period you paid for, then 30 more days so you can export them, then deleted.
- Invoices and tax records: 10 years (German statutory retention, § 257 HGB and § 147 AO).
- Access logs: 7 days.
- Usage records: 24 months, for billing questions and the history in your account.
Your rights
Under the GDPR you can ask for access (Art. 15), correction (Art. 16), deletion (Art. 17), restriction (Art. 18) and a copy of your data (Art. 20), and you can object to processing (Art. 21). Email hello@remixcloud.com. We reply within 30 days.
Complaints
You can complain to a data protection supervisory authority. The authority for our company is the Berliner Beauftragte für Datenschutz und Informationsfreiheit.